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FRIENDS & FAMILY FAQ

40% discount on THE SUB

 

  1. What is the duration of this discount?
    This discount is valid beginning 9:00 am on the 8th of June 2017 and closes at 23:59 on the 30th of June 2017.

 

  1. How many times can I use the discount code?
    The discount code can only be used once and is only applicable on THE STARTERS BUNDLE.

 

  1. Which product(s) is the discount code valid for?
    The discount code can only be used on THE STARTERS BUNDLE on the-sub.com.

 

  1. Do I need to use my work email address to order THE STARTERS BUNDLE?
    No, you can use your work or private email address when ordering.

 

  1. My discount code doesn’t work, what can I do?
    Please contact customer service. 
PHONE:
800 231 633 (free landline number)
 
OPENING HOURS:
Monday - Friday from 8.30 - 20.30 and Saturday from 9.00 – 18.00 (closed between 13.00 – 14.00). We are closed on bank holidays.
 

 

  1. When will I receive my product(s)?
    The delivery and & return policy of the-sub.com is applicable.

 

 

5% discount on beer this year

 

  1. Who is eligible for the 5% discount on TORPS?
    There are two groups who are eligible for the discount:
    1. HEINEKEN Employees
    2. HEINEKEN Partner Employees

Please note family and friends of the above two groups are not eligible to also receive the discount.

  1. How do I get the 5% discount on TORPS?
    After ordering THE STARTERS BUNDLE, your registered account will unlock 5% discounts applicable on TORPS. You must be logged into the account you used to order THE STARTERS BUNDLE in order to receive the TORP discount. It takes up to 2 weeks to unlock the 5% discount on TORPS for an account.

 

  1. I am a partner employee but I already own a SUB, can I still receive a 5% discount on the TORPS?
    Yes, please contact customer service. 
     
    PHONE:
    800 231 633 (free landline number)
     
    OPENING HOURS:
    Monday - Friday from 8.30 - 20.30 and Saturday from 9.00 – 18.00 (closed between 13.00 – 14.00). We are closed on bank holidays.

 

  1. What is the duration of this discount?
    The 5% discount on TORPS is available beginning 9:00 am on the 8th of June 2017, and closes at 23:59 the 31st of December 2017.

 

  1. Does the discount apply to TORP Bundles?
    Yes, once you’ve unlocked the discount it will apply to TORP bundles during the promotional period.

 

  1. My discount code on the TORPS doesn’t work, what can I do?
    Please contact customer service. 
     
    PHONE:
    800 231 633 (free landline number)
     
    OPENING HOURS:
    Monday - Friday from 8.30 - 20.30 and Saturday from 9.00 – 18.00 (closed between 13.00 – 14.00). We are closed on bank holidays.
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